Dear Annual Dream Passport Members,
We would like to begin by apologizing for the problems encountered when registrations opened for the Ratatouille preview event. We are fully aware that many of you are enthusiastically awaiting this event, and we are doing everything we can to ensure you have a good time.
Unfortunately, due to technical problems, the registration website failed to work correctly when it initially went live, preventing many of you from registering. We have since been working hard to remediate these issues.
We would like to invite all those who had problems registering yesterday to try again today. If you continue to encounter difficulties, please send an e-mail to the following address: firstname.lastname@example.org (providing the following details: surname, first name, Annual Passport number, the date and at least 2 timeslots for which you would like to register). We will do our utmost to reply to each and every one of you as soon as we possibly can.
Please accept our sincere apologies for any inconvenience caused. Thank you for your patience and understanding.
The Annual Passport Team